How Ecommerce reduce cycle of time, improve employment powerment and facilitate better customer service

With the blooming of technology and requirement from customer for an organization to meet, E-commerce to be introduce. E-commerce was defined as a process of buying, selling, transferring or exchanging products, service and or information via computer networks including the Internet.

Cycle time is the amount of time it takes to complete a process. In business perspective, it refers to length of time between customer place order and time that take place to delivery to customer. With help of E-commerce, it can help organization reduce cycle time with their customers and suppliers. For example, if the company stock level is low, the company can just send an email to the supplier and the supplier can deliver the goods to the company in time.

Employee empowerment is a strategy and philosophy that enables employees to make decision in their job. By the use of E-commerce, it can assign lesser employee to handle the task. By that, employee has more power to made decision in their work and will be more motivate for their work. It will also helps employees own their work and take responsibility for their results.

With the common use of computer and internet, most of the household will have personal computer and most of the consumer know how to use internet. By this the company will design their own website to facilitate their customer rather than visit to their store. This is because nowadays most of the consumer busy for their job and do not have the time to visit their store. So by E-commerce will facilitate the customer a lot by buy things online.

E-commerce will benefit the company not only reduce cycle of time, improve employee empowerment and facilitate customer support. It finally will benefit the company by increasing the sales and reduce cost for the company.